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If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred.
You must contact us for a Return Authorization number before returning any items.
Please request your Return Authorization via email : sales@cellars.com
In your message, include your name and phone number, customer and invoice numbers from your receipt, and the nature of the issue. Please indicate the most convenient time for us to contact you.
After you have received your Return Authorization, please mail your package in a prepaid, insured, traceable method to the address below.
Cellars.com
2291 50th Street
Somerset, Wisconsin 54025
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